Shipping & Returns
Order Processing & Dispatch
We aim to dispatch your order within 48 hours during the working week (Monday–Friday, 9am–5:30pm). Orders placed after this time, over the weekend, or on a bank or public holiday will be dispatched the next business day. Where there is a delay or likelihood of delay, we'll let you know as soon as we can.
Delivery Times
Once dispatched, delivery within Ireland typically takes [X] business days. We also ship to [the UK, Europe and selected international destinations] — delivery usually takes [X–X] business days depending on the destination and customs processing. All delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and are shown clearly before you pay. [Orders over €[X] qualify for free standard delivery within Ireland.] Prices for products are quoted exclusive of postage and packing.
Order Tracking
As soon as your order is on its way, we'll send you a confirmation email with a tracking number so you can follow its progress to your door.
Failed or Undelivered Orders
Where a delivery partner is unable to deliver and your order is returned to us, we may charge the cost we incur in sending the item and paying for its return, and refund the balance once we receive the parcel. We cannot be held responsible for a delay in the parcel being returned, or if the courier failed to notify you of an attempted delivery — in these cases please contact the delivery company directly.
Subscription Deliveries
If you subscribe, your Sásta serum is delivered automatically every 4–6 weeks to suit your routine, with 15% off every order. You can pause, skip, reschedule or cancel anytime from your account.
Your Right to Cancel (14-Day Cooling-Off)
Under the Consumer Rights Directive you have a 14 day cooling-off period. You can return any product purchased — so long as it is unopened, unused and in the condition in which you received it — within 14 days of your order being made.
Damaged or Faulty Items
If your product arrives damaged or faulty, we will repair, replace or exchange it when you contact us within 7 days of receiving your package. Please email info@sastaskinhealth.ie with any photos or videos of the issue so our Customer Care team can best assist you.
How to Return an Item
To start a return, email info@sastaskinhealth.ie with your order or invoice number and a brief reason for the return. We'll guide you through the next steps.
Return Timeframe
Any products you wish to return — whether within the cooling-off period or because they are faulty or damaged — must be returned to us within 14 days of delivery, in their original condition. All returns are inspected on arrival.
Refunds
For faulty or damaged products, we will facilitate the return free of charge and refund the value of the goods including the original delivery charge. For change-of-mind returns, the cost of returning the goods is the customer's responsibility, and we will refund the value of the goods less the original delivery charge. Refunds are issued to your original payment method and typically take 2–5 days depending on your bank.
Returns Address
Sásta Skin Health
Clonmore House
Killeshin
Carlow
County Laois
R93 T9Y9
Products Purchased from a Retailer
If you bought your Sásta product from one of our stockists, please return it to the place of purchase to be resolved in line with that store's refund & redress policy and your consumer law entitlements. When purchased through a retailer, your contract of sale is with that retailer, so the product cannot be refunded or replaced through Sásta Skin Health directly.
Questions about shipping or returns? Contact us at info@sastaskinhealth.ie.
[Confirm delivery times, costs and any free-shipping threshold before publishing.]
